Privacy Policy

Lappy Support ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we handle your data when you book our onsite laptop hardware repair services.

1. Information We Collect

We only collect information strictly necessary to provide door-to-door repair service:

• Identity: Name and Contact Number.
• Service Location: Address for technician visits.
• Device Info: Laptop model and hardware issue details.
• GPS Data: Precise coordinates (only if you use the 'Detect Location' feature) to help technicians find you.

2. How We Use Your Information

We use your data for:

• Scheduling onsite hardware repairs.
• Sending technician ETA and repair quotes via Phone/WhatsApp.
• Internal record keeping for warranty purposes.

3. Communication Consent

By submitting our booking form, you consent to receive repair updates via WhatsApp or Phone Call. We do not spam.

4. Data Security

We do not sell your personal information. Your address is shared only with our verified field technicians for the purpose of the visit.

5. Independent Service Provider (Important)

Lappy Support is an Independent Third-Party Laptop Hardware Repair Service. We specialize in Out-of-Warranty repairs.

We are NOT affiliated with, authorized by, or endorsed by any third-party brands such as Dell, HP, Lenovo, Acer, Asus, or Apple. We do not provide remote technical support software services. We only provide physical hardware repair.

6. Contact Us

Lappy Support - Repair Center
📍 37/38, ITM Colony, Om Vihar, Palam Vihar Extension, Gurugram, Haryana 122001
📞 97187 27509
✉️ support@laptopontime.store